FAQ

1. At what time are the orders processed?

Delivery time is usually 2-7 business days.

However, we always try to get your parcels delivered to you as soon as possible.

2. What are the shipping costs?

Shipping costs are PLN 14.00 gross.

3. How can you make a payment for purchased products?

There are several ways to pay for your order:

- fast electronic transfer online

- traditional transfer

- cash on delivery

4. An error occurred while making an online transfer. What can I do?

It is possible to make a payment through a traditional transfer.

Remember to include the name and order number in the title.

Data for traditional transfer: JUNGMOB, Al. Sienkiewicza 3, 05-126 Nieporęt

Account number: 19 1020 5558 0000 8802 3003 9438

5. How much time do I have to pay for the order?

We wait for payment up to 5 working days. After this time the order is canceled.

6. Is it possible to issue a VAT invoice?

Of course, all you have to do is put the invoice data in the remarks field.

7. Is there a possibility of personal collection?

Unfortunately, it is not possible to personaly collect items ordered on our website.

8. Where can I buy your stationary items?

In the shops tab, there is an up-to-date list of stores where our items are located.

9. What can I do if the selected product is too big or too small?

It is possible to return or exchange within 14 days from the date of receipt of the order.

To do this you must send back the product along with the completed return or exchange form and receipt

to the address: JUNGMOB, ul. Błękitna, 05-126 Stanisławów Pierwszy

10. Do I need to set up an account to make a purchase?

No. You can buy the product without having to create an account.

11. Will I get a receipt for the purchased item?

Yes, it's in the packaging.

12. For what purpose should I give my phone number?

The telephone number is necessary for the courier, so that he can contact if there are any problems with delivery.

13. What should I do if I want to know what is happening with my order?

If you have received the order number, after making the transfer, wait for the shipment within 5 working days after posting the money on our account.

Remember that transfers do not arrive at the weekend.

14. How can I contact JUNGMOB?

In matters:

  • SHOP/ ORDERS / PAYMENTS: jungmobshop@gmail.com
  • PRESS / BUSINESS / COOPERATION / PROMTION / COLLAB: thejungmob@gmail.com

15. How can I make a complaint for a defective product?

If the purchased item turns out to be defective, please send it back with the completed form and the receipt to the same address as in the case of returns.

The complaint consideration period is about 2 weeks.

16. How to choose the right size of clothes?

The size chart is found next to each of our products.

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